Upon arrival the big security Serbian guy who claims he’s some sort of manager. Called before I came and asked if they were taking walk in reservations they stated yes.
Giving one star for the poor service I received here wish I can give Zero. I would never recommend a place like this to anyone and only people with more money than common sense would even consider the place. Finally the music was playing so loud that you couldn’t have had a conversation even with the person right next to you. This is obviously a “cool” place to hang out and be seen, but when you are clearly not wanted it’s best to just leave. Given the rudeness of every single employee we encountered we were quite happy to just leave.
I’ve never felt less wanted in a restaurant. Then one of the waiters told one of us to “chill” when we balked at the small table. We asked for another table and again they gave us one that would have been very tight. Once we got past security they tried to stick 8 of us into a table for 6. Clearly they were not happy to have our business.
What a pretentious joint! From the moment we were valet parking our car ($25) to the security guard saying the women in our group couldn’t get in because they were wearing “sandals”. MoreĪgree with previous review that I’d have rather given this place a 0. The way “Kiki on the River restaurant manager” handle the challenge gave us the worse experience we had in all restaurants we have ever been. He could handle the situation way better to make sure everyone is happy no matter if he was right or us, but unfortunately he was so laser focus on winning his battle that he forget he is customer service business. seeing a manager handling a situation like this was something We never experienced before. As the matter of fact We put at least 30% Tips anywhere We go. We don’t mind paying for great dish and customer service. He left and came back with his security Guard and the Bill with the rest of the orders we had, to make sure we pay for that dish. We told him it’s not fair to charge us for a dish We never ordered. Derrick never listen to what We are trying to share with him the whole time and all he cared that We must pay for that dish. No matter how many times We asked him to call our server to confirm he made a mistake putting the wrong order but the server never came back to our table. We saw “Derrick” the manager came to our table with the same pork dish in his hand mentioning They can’t change the dish because We already ate some of the pork and We must pay for it. Then we informed our server to change the dish and bring him the chicken dish which He ordered at the beginning. He didn’t realize it at the beginning so He ate a piece and He also asked me to eat a piece to confirm this is not chicken. The short story is My husband order a chicken dish and they brought him a Pork Dish. This should tell you how bad of an experienced We went through tonight. My husband have been in sales & customer service industry for over 15 years and We have been in many restaurants all around the world because of his business and this is the first time We are putting a bad review for any restaurant. This unfortunate experienced forced us to write this. My Husband & I are visiting Miami and we just experienced the worse customer service from the manager “Derrick Fung” from “Kiki on the River Restaurant” located at 450 NW North River Drive, Miami, FL, 33126. Outdoor Seating Restaurants in Coral Way.Restaurants with Outdoor Seating in Miami.Fusion Restaurants for Special Occasions in Miami.European Restaurants for Large Groups in Miami.Hotels with Complimentary Breakfast in Miami.
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